LENOVO “PEACE OF MIND” OFFER – FAQs

1. What is the name of this offer/campaign?
Ans: Lenovo “PEACE OF MIND”OFFER”
2. What is the PEACE OF MIND OFFER?
Ans: The Peace of Mind Offer gives additional warranty on B- Series Notebooks, V-Series and ThinkPad series :

Offer 1 - This offer gives 2 Years Extended Onsite Warranty on B-Series, V-Series & ThinkPad E450/E460 Notebooks with i3, i5, i7 and AMD processors purchased by end customers during the Offer Period. (Applicable on selected MTM Numbers only)

Offer 2 – This offer gives 2 Years Extended Carry in Warranty on applicable on B-Series V-Series Notebooks with Intel Pentium Dual Core / Pentium Quad Core processors purchased by end customers during the Offer Period. This offer is NOT APPLICABLE on B SERIES with Intel Celeron Dual Core Models.

Above offers are Applicable on selected MTM Numbers only

3. What is included in the Peace of Mind Offer?
Ans: This Offer is applicable on purchase of Lenovo ThinkPad E450/E460 only which includes 2 year additional (Customer Carry in Warranty only) warranty worth Upto Rs 999/-
4. What gets covered under extended warranty?
Ans: Extended Warranty Agreement covers components installed in your covered Product at the time of purchase, including the internal central processing unit, integrated hard disk drive, integrated optical drive, integrated keyboard, integrated pointing devices, integrated LCD screen, optional features installed by Lenovo at the time of purchase, and other components that Lenovo includes as a standard feature with the Covered Product.
5. What is not covered under extended warranty terms?
Ans: Parts consumed through normal wear and tear of the product are not covered by this Service. Parts intended to be replaced or consumed viz. Batteries and adapters are not covered under extended warranty terms. Similarly carrying cases or folios, stylus or digitizer pens, light bulbs, memory disks, wire connections, cradles, docking stations, port replicators, external keyboards, printers, scanners, external drives, software (preloaded or purchased separately), tapes, CDs, DVDs, film or other media, external modems, external speakers, monitors, external mice or other input/output devices or any other components not internal to the Covered Product are also not covered under the warranty. Finally the other optional features not installed by Lenovo at the time of purchase like accessories purchased in addition to the base unit, third-party products (those not bearing the Lenovo logo) even if sold by Lenovo, are not covered under this extended warranty offer. Other scenarios which are not covered under the warranty terms are:
a) Parts consumed through normal wear and tear of the product are not covered by this Service. Parts intended to be replaced or consumed viz. Batteries and adapters are not covered under extended warranty terms. Similarly carrying cases or folios, stylus or digitizer pens, light bulbs, memory disks, wire connections, cradles, docking stations, port replicators, external keyboards, printers, scanners, external drives, software (preloaded or purchased separately), tapes, CDs, DVDs, film or other media, external modems, external speakers, monitors, external mice or other input/output devices, any other components not internal to the Covered Product, optional features not installed by Lenovo at the time of purchase, accessories purchased in addition to the base unit, third-party products (those not bearing the Lenovo logo) even if sold by Lenovo, or any products repaired by anyone other than Lenovo or a service provider authorized by Lenovo are not covered under this extended warranty offer.

b) Cosmetic damage (e.g., scratches, dents, or cracks that do not affect the Covered Product’s functionality or structural integrity)

c) Damage from abuse, misuse, unauthorized modification, unsuitable physical or operating environments, improper maintenance by anyone other than Lenovo-authorized service providers, removal of original parts or alteration of a Covered Product or identification labels

d) Damage caused by a product not covered under this Agreement or caused by biohazards or human or animal bodily fluids; or

e) Theft, loss or damage from fire, flood, or natural disaster, war, terrorism, acts of God or other events outside the reasonable control of the parties.

f) The coverage period terminates immediately if your product is replaced under this Agreement.
6. Who is eligible for this Offer?
Ans: Any customer who purchases B - series notebooks - "B 4030,B4070, B5070, B490, B590 , Thinkpad E450/E460, V-Series " during offer period starting 1st October 2016 to 31st December 2016, is eligible to avail this offer. The online registrations are open till 15th January 2017 for all purchases made within the above mentioned offer period. Any registration after 15th January 2017 will not be eligible to avail the offer. Also the Product needs to be purchased from Authorized Lenovo Business Partner in India and online registration for the Offer needs to be completed during the Offer Period as described in the offer document.
7. This Offer is valid till what period?
Ans: The Offer is valid for a limited period starting from 1st October 2016 to 31st December 2016. However online registrations are open till 15th January 2017 for any purchases made within the offer period.
8. Do I need to submit hard copy of my documents to the BUSINESS PARTNER?
Ans: This offer is completely paperless. If you are unable to send scanned copy of the documents, a hard copy (duplicate copy) can be couriered to the following address on or before 31st December 2016:

Kestone IMS Pvt Ltd
12/1, Palace Cross Road,
Bangalore – 560020
Phone: 080-39534757
9. Will I get this WARRANTY Offer through the BUSINESS PARTNER?
Ans: Online registration at www.lenovowarranty.in will allow you to avail this offer.
10. Do I have to pay anything to avail this offer?
Ans: Offer Specification is mention in the below:
ThinkPad E450/E460 2 Years Additional Warranty @ Inr 999
B Series Free Additional 2 Years Warranty
V Series Free Additional 3 Years Warranty
11. Can I get this offer on all Lenovo products?
Ans: The Offer is applicable only on purchase of Lenovo B Series notebooks (B4070, B5070, B490, B590, B40-30) & Thinkpad E450/E460 notebooks, V-Series.
12. How long will it take to receive the Warranty on ThinkPad E450/E460, V-Series via email / Courier?
Ans: After the documents submitted are verified and found to be accurate, customer will be e-mailed the warranty certificate within 14 days of payment receipt
13. How do I need to make a payment to avail the extended warranty?
Ans: To avail the offer the customer with valid registration will have to make a payment of INR 999/- for ThinkPad E450/E460 Payment should be made through the payment gateway of the business only.
14. What will be the URL of the website where I can redeem this offer?
Ans: For availing the Offer, eligible customers need to register on the online portal www.lenovowarranty.in by agreeing to the terms and conditions of the Offer.
15. Do I need to share my documents with BUSINESS PARTNER?
Ans: No, You can register on www.lenovowarranty.in with your necessary details and upload required documents yourselves.
16. Can I courier original copies?
Ans: This offer is completely paperless. If you are unable to upload scanned copy of the documents, a hard copy (duplicate copy) can be couriered to the following address on or before 15th January 2017.

Lenovo Program Manager
Kestone IMS Pvt Ltd
12/1, Palace Cross Road,
Bangalore – 560020
Phone: 080-39534757
17. What documents would be required to avail this offer?
Ans: Purchase Invoice Scan Copy is mandatory – Which must Contain BUYER name, Purchase date, Laptop Serial Number, and Dealer seal & signature. Customer can also submit PC Serial No Scan Copy (Present on the Outer Box) as secondary document but Purchase Invoice Scan Copy is a must.Ans: Purchase Invoice Scan Copy is mandatory – Which must Contain BUYER name, Purchase date, Laptop Serial Number, and Dealer seal & signature.
18. How long will it take to receive the Lenovo Peace Of Mind Offer via email?
Ans: After the documents submitted are verified and found to be accurate, the 2 years onsite Warranty coverage certificate will be sent to the customer’s registered email id within 21 days from the date of successful verification of documents submitted. No physical PROMO document will be sent through post or mail.
19. What information is required to register on www.lenovowarranty.in ?
Ans: For registration, the following details needs to be entered in the website

(a) Upload Invoice Copy – which must include BUYER name, purchase date, machine series, serial number, MTM number & dealer seal signature.

(b) Machine Serial Number Copy – Machine series (Type), Serial Number & MTM Number (mandatory)

(c) Laptop base sticker image - Customer can also upload laptop base sticker image as well, as a proof of machine serial number copy.

(d) Contact details (including address, phone number and valid email id) (e) Store Name and Location from where the product is purchased
20. Will I get any Case ID or Ticket Number post I send my scanned copies of the ID’s?
Ans: YES. After the registration is completed, the customer will receive an acknowledgement on the email id used during registration process along with a Ticket Number. This Ticket Number can be used as a reference for any future communication on this offer.
21. Will you share any documents to my residential address?
Ans: There will be no dispatch of any document. All communication will be via Email or phone only.
22. For any concerns of issues on this offer, whom do I need to contact?
Ans: You can contact 080-39534757 Customer Support (Available on Monday to Saturday - 9.30 to 6.00 PM Except Public Holidays)
23. What will be the email Id to clarify the status or contact for any issues?
Ans: For Escalations / information please contact 080-39534757 or Email us at enquiry@lenovowarranty.in.
24. Whom do I contact, if my issue is not resolved on this offer?
Ans: For Escalations / information please contact 080-39534757 or Email us at enquiry@lenovowarranty.in. (Monday to Saturday - 9.30 to 6.00 PM except on Public Holidays)
25. What are the MTM criteria of the machines that are eligible to avail the offer?
Ans : If you buy a machine that is manufactured on or after 2015/07/01 (YYYY/MM/DD), then you are eligible to avail the offer.
26. Can I use this offer for my business purpose (SMB/REL)?
Ans: This offer is NOT valid for any educational institutes or special price clearance cases and also not valid for purchases made by company’s Business Partners, National Distributors or company’s Employees, neither for them not for any of their relatives.
27. My BUSINESS PARTNER has got an offer running that allows me to get free accessories can I also club this with this offer?
Ans: This offer cannot be clubbed with any other end-customer offer run by Lenovo during same / earlier period
28. Can I register for this offer after one or 2 months?
Ans: You will have to register for the offer on or before 15th January 2017 which is the last day to register to avail this offer.
29. What happens if the documents I have submitted are not accepted as valid proofs?
Ans: You will receive a mail on the email id provided by you during registration as well as a follow up call, asking you to resubmit valid proofs.
30. Which are the series Eligible to avail the Lenovo Peace of Mind offer?
Ans:
ThinkPad ThinkPad E450 V Series
B Series B4070, B5070, B490, B590 & B4030 V110-15ISK
31. Which are the MTM Numbers Eligible to avail the Lenovo warranty Plus offer?
32. How long will it take to receive the Warranty on B-Series Laptops via email / Courier?
Ans: After the documents submitted are verified and found to be accurate, customer will be e-mailed the warranty certificate within 14 days.

33. Authorized Online Partners and Large format Retailers
1) Office Shop Pvt Ltd
2) Rocky Marketing (Chennai) Pvt Ltd
3) DBM Marketing India Pvt Ltd
4) Amiable Electronics Pvt Ltd
5) Salora International Limited
6) Cloudtail India Pvt.Ltd
7) TTL Infotec Pvt Ltd
8) Spark Technologies
9) Arihant Infocom
10) Manali Digi Commerce Private Limited
11) Sunstrike Telecom Pvt Ltd
12) Net Distribution Services Limited (NDSL) / Lenovo Do Store
13) Laptech Solutions Pvt. Ltd.
14) Tirupati Biz Link LLP
15) GX Technology
16) Flipkart India Pvt Ltd(WS Retail)
17) Photronics Inc